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Short Summary

The City of Malmö partnered with Vianova to tackle the challenge of scooter disorder in public spaces. By deploying a mobile-friendly reporting tool, the city empowered students and staff to monitor and report scooter issues in real time — helping to improve sidewalk order, strengthen feedback loops with operators, and generate valuable insights into micromobility compliance and response times.

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The Background

Malmö is one of Europe’s leaders in sustainable urban development. As a compact, mixed-use city, Malmö prioritizes walkability, cycling infrastructure, and efficient transport systems — all while balancing growth with environmental and social equity goals. Its comprehensive plan looks decades ahead, with the ambition to be a world leader in green, inclusive city design.

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This long-term vision translates into a strong focus on maintaining high-quality public space, particularly in dense pedestrian areas where micromobility use intersects with everyday life. In line with its environmental programme and compact city strategy, Malmö continues to explore how data and digital tools can support more sustainable and people-focused urban mobility.

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The Challenge

The City of Malmö was receiving growing feedback from citizens about scooters blocking footpaths, entrances, and accessible routes. The issues were often scattered and time-sensitive, and without a structured reporting or feedback mechanism, it was difficult to hold operators accountable or spot recurring patterns across time or space.

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To address this, Malmö needed a solution that could be used directly in the field by a variety of users — from city staff to seasonal workers — and that would help close the loop between observation, action, and resolution.

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Using Vianova’s mobile-friendly reporting platform, Malmö launched a summer program in which students patrolled key districts and logged scooter-related issues in real time.

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• 🛴 Scan and record scooters found in problematic locations.

• 📝 Log details including device ID, operator name, and type of issue (e.g. blocking access, fallen, incorrectly parked).

• 📲 Submit reports from the street directly to the Vianova platform.

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Operators received immediate feedback through the platform, allowing them to take corrective action quickly. City officials, in turn, gained access to aggregated data that made it possible to track the number of reports per operator, identify common problem types, and evaluate operator responsiveness.

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This created a scalable, real-world workflow for improving public space management — one that didn’t require technical training or specialized software.

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The Results

During the summer, Malmö recorded over 1,600 scooter reports, each geolocated and tagged with relevant metadata. This level of visibility gave the city a clearer understanding of how shared vehicles were affecting public spaces.

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• 🛴 Over 1,600 devices reported in 2025.

• 🚨 Real-time operator alerts based on issue type and location.

• ♻️ Structured feedback that supports faster resolution of improperly parked scooters.

• 📊 Visibility into operator performance based on number of reports and resolution times.

• 🚧 Cleaner sidewalks and improved order in the public realm.

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By providing a simple, consistent tool for in-the-field observations, Malmö gained reliable and actionable data that strengthens enforcement and planning decisions alike.

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Looking Ahead

The success of this reporting initiative has led Malmö to take further steps to structure the program — including hiring dedicated personnel to focus on monitoring public space and managing reports on the Vianova platform. This marks a shift from a seasonal or student-led effort to a more permanent, structured approach to micromobility oversight.

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More broadly, the initiative aligns with Malmö’s long-term goal of being a compact, green, and people-focused city, as outlined in its comprehensive plan and environmental strategy. As Malmö continues to densify urban areas while avoiding urban sprawl, tools like Vianova provide the city with the data and insights needed to support sustainable mobility, protect public space quality, and maintain a high standard of urban livability.

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This project is one step toward realizing Malmö’s ambition of becoming “the city of the future”, where it is easy to make the right choices — for residents, planners, and operators alike.

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About Vianova

Vianova is the data analytics solution to operate the mobility world. Our platform harnesses the power of connected vehicles and IoT data, to provide actionable insights to plan for safer, greener, and more efficient transportation infrastructures.

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From enabling regulation of shared mobility to transforming last-mile deliveries, and mapping road risk hotspots, Vianova serves 150+ cities, fleet operators, and enterprises across the globe to change the way people and goods move.

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